Refund Policy
Last updated: 04 August 2026
At Arunipa, every product is a natural, minimally processed food item made in small batches. Because of this, we follow a strict but simple refund policy to protect the safety and quality of what we sell, while remaining fair to all our customers.
When a Refund Is Available
We accept returns and issue refunds only if the item is unopened, with its original seal, cap, and packaging fully intact, and you contact us within 7 days of receiving your order with proof of purchase. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.
When a Refund Is Not Available
As a food and consumable brand, we are unable to accept returns or refunds on any item that has been opened, used, or had its seal broken, as we cannot guarantee its safety or quality once this happens. Refunds will also not be issued for requests made after 7 days of delivery, for products showing signs of misuse or improper storage, or simply due to a change of mind once a product has been opened.
How to Request a Refund
To request a return or refund, email us at [insert support email] with your order number, a description of the issue, and photos if applicable — we'll review each case individually. Approved refunds will be processed to your original payment method within 5 business days. Please note that shipping costs are non-refundable, and if a return is approved, you are responsible for return shipping unless the item arrived damaged, defective, or incorrect.