Premium Nipa Syrup

Description:

All Arunipa products are naturally derived, minimally processed, and made without additives or preservatives. Store in a cool, dry place away from direct sunlight. Once opened, keep tightly sealed and use within a few months for best flavour and freshness.

Every product is hand-harvested by indigenous communities in Sarawak's mangrove forests, using traditional methods passed down for generations. What you're holding isn't just a food product — it's a small part of a forest, a community, and a way of life we're proud to help sustain.

Return & Refund Policy

At Arunipa, every product is a natural, minimally processed food item made in small batches. To protect the safety and quality of what we sell, and to keep things fair for all our customers. We follow a strict but simple policy.

1. Due to the nature of our products

As a food and consumable brand, we are unable to accept returns or exchanges on any item that has been opened, used, or has had its seal broken. This is a food safety requirement, not a policy of convenience, once a bottle, jar, or pouch is opened, we cannot guarantee its safety or quality if returned.

2. When a return or refund IS accepted

We will accept a return or issue a refund only if all of the following apply:

• The item is unopened, with its original seal, cap, and label fully intact

• The item is in its original packaging

• You contact us within 7 days of receiving your order

• You have proof of purchase (order number or receipt)
  

3. When a return or refund is NOT accepted

• The product has been opened, tasted, or the seal broken

• The request is made after 7 days of delivery

• The product shows signs of use, damage from misuse, or improper storage on the customer's part

• Change of mind after the product has been opened
  

4. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with a photo of the item and packaging. We will review each case and offer a replacement or refund at our discretion — this is the one exception where an opened or damaged item may still qualify, since the fault is on our end, not yours.

5. How to request a return or refund

Email us at researchteam@imhsb.com with your order number, a description of the issue, and photos if applicable. Approved refunds will be processed to your original payment method within 30 business days.

6. Shipping costs

Shipping costs are non-refundable. If a return is approved, the customer is responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Shipping Information

1. Processing time

All orders are hand processed and packed with care. Please allow [1–3] business days for your order to be prepared before it ships. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Delivery timeframes

Delivery times are estimates provided by our courier partners and may vary due to weather, customs, or peak seasonal demand.

3. Shipping rates

• West Malaysia: RM 15

• East Malaysia: RM 10

• Free shipping on orders above RM300
  

4. Courier partners

We ship via [J&T Express / Pos Laju / GDEX]. Once your order is dispatched, you will receive a tracking number by email to follow your delivery.

5. Packaging & product care

Nipa syrup, salt, and tea are shelf-stable and do not require refrigeration during transit. Each bottle is securely packed with protective cushioning to prevent breakage. We are not responsible for delays or damage caused by extreme weather conditions once the parcel has left our warehouse and is in the courier's care — but if your order arrives damaged, please refer to our Return & Refund Policy for next steps.

6. Incorrect address

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us at [support email] within [X hours] of placing your order so we can correct it before dispatch.

7. Order tracking

Once shipped, you'll receive a tracking link by email. Please allow up to 24-48 hours for tracking information to update after dispatch.

8. Questions

For any shipping questions, reach us at researchteam@imhsb.com.